Terms and Conditions

Terms and Conditions for Cleaning Services

These Terms & Conditions (“Agreement”) apply to all residential and commercial cleaning services provided by Cali-Cleaners (“we,” “us,” Our”). By paying the deposit or full balance, the customer (“you,” “client”) agrees to all terms and conditions below.

1. Booking, Deposits & Payments

• Deposit Requirement: A 20% deposit is required at the time of booking to secure your scheduled time slot.
• Refundability: Deposits are non-refundable to account for our scheduling, holding your slot, and administrative preparations.
• Remaining Balance: The remaining balance is due immediately upon the successful completion of the job.
• Payment Method: Please process all transactions through our online portal or office system. Do NOT provide payment directly to technicians. Any payment made directly to a technician will be treated as non-payment, and the full invoice will remain due.
• Late Payments: Any non-payment will result in standard collection processes. A 10% late fee per week plus a collection fee will be added to overdue invoices.

2. Rescheduling & Access Policy

• Complimentary Rescheduling: Rescheduling is completely free if done 24 hours or more before your scheduled appointment.
• Late Reschedules: Same-day reschedules requested by the client incur a $30 fee to cover technician scheduling adjustments.
• Access Issues & Lockouts: We warmly welcome clients to leave lockbox codes or physical keys so you do not have to be home during service. However, if our technician arrives and cannot access the property due to an incorrect code, missing key, or gate issue, our office will contact you immediately. If the access issue cannot be resolved within a reasonable timeframe on-site, the appointment will be paused and a $30 rescheduling fee will be assessed to reset your service date.

3. Access to Property

• Safe Entry: You agree to provide safe, timely access to the property via keys, lockbox codes, or gate instructions.
• Key Handling: If a technician must coordinate a off-site, local key pick-up due to complex access arrangements, a $30 key-pickup fee will apply.
• Delayed Starts: If access is delayed upon arrival, cleaning time may be reduced proportionally or rescheduled at the client’s expense to respect the schedule of subsequent bookings.

4. Pre-Cleaning Requirements & Customer Etiquette

To ensure the highest quality of service and structural efficiency, you agree to:

• Put away toys, clothes, and general clutter before our arrival so technicians can focus entirely on cleaning.
• Clear countertops of personal items.
• Secure pets in a safe, comfortable area where they will not be stressed by cleaning equipment.
• Notify the office at (805) 666-2293 regarding a lack of running water or power, household allergies, or special instructions.

Cleaning Interruption Policy:
Cleaning is a highly detailed, systematic process, and our technicians operate on a tight schedule to fully complete your cleaning checklist. To ensure your home receives the care it deserves, we kindly ask that homeowners, residents, or designated representatives refrain from interrupting the technicians while they are working.

Because interruptions disrupt the technical workflow and timing, we cannot guarantee the quality of the cleaning if technicians are interrupted during the course of their duty. Consequently, any repeated interruptions will completely void our 48-hour customer satisfaction touch-up guarantee. Any additional work or rework requested as a result of active interruptions will be billed at our standard rate of $60/hour.

Important Notice on Scope Changes:
Our cleaning technicians are only authorized to perform the pre-scheduled checklist for your specific booking. In the event that you need a change in the scope of work (such as adding rooms, requesting deep clean items, or changing service types), please contact our office immediately at (805) 666-2293. Please do not negotiate scope changes or add-ons directly with the cleaning technicians on-site.

5. Utility Requirements

• Required Utilities: Professional cleaning requires functional running water and electricity.
• Quality Standard: We cannot guarantee our high standard of quality without utilities. No refunds, discounts, or complimentary touch-ups will be issued for unsatisfactory results caused by a lack of running water or electricity.

6. Scope of Work (Service Definitions)

• Standard Cleaning: Includes routine maintenance tasks such as dusting, wiping surfaces, vacuuming, mopping, basic bathroom sanitization, and kitchen surface wiping. It does not include interior appliances, high dusting, wall washing, baseboards, heavy lifting, clutter removal, or biohazard cleanup.
• Deep Cleaning: Targets heavy, high-traffic buildup and detailed surface care. This package explicitly includes detailed baseboard cleaning, grout care, high-touch surfaces, and hard-to-reach areas.
• Airbnb/Turnover Cleaning: Includes linens, restocking essentials, turnover preparation, high-touch sanitization, and a guest-readiness inspection. It does not include deep appliance interiors, baseboards, or heavy lifting.
• Move-In/Move-Out Cleaning: Includes deep cleaning of appliances, cabinets, drawers, walls, floors, bathrooms, and empty rooms. This package explicitly includes detailed baseboard cleaning to ensure full turnover readiness.

7. Service Limitations (Applies to All Cleaning Types)

The following tasks are strictly excluded from standard frameworks unless explicitly requested and added for an additional fee:

• Moving heavy furniture or heavy appliances
• Interior/exterior window cleaning
• Wall washing or baseboard scrubbing (unless specifically included in your Deep Clean or Move-In/Out package)
• Carpet shampooing or upholstery cleaning
• Clutter removal or deep organization
• Laundry or dishwashing
• Biohazard cleanup (including pet waste, bodily fluids, or hazardous messes)
• Mold remediation or pest infestation cleanup

8. Pre-Existing Damage & Liability

• Documentation: Technicians routinely document pre-existing damage (scratches, permanent stains, broken items) via photos before starting.
• Liability Exclusions: We operate with extreme care but are not liable for:
  • Pre-existing wear-and-tear or damage
  • Fragile, valuable, or sentimental items left unsecured in exposed cleaning areas
  • Damage resulting from unstable, top-heavy, or improperly anchored furniture and fixtures
• Client Responsibility: You agree to secure valuables, fragile items, and personal belongings prior to the arrival of the service team.

9. 48-Hour Touch-Up Policy

• Our Guarantee: We want you to love your space! Complimentary touch-ups are gladly available within 48 hours of job completion if an item on your booked checklist was missed.
• After 48 Hours: Any touch-ups or adjustments requested after the 48-hour window has closed will be billed at our standard rate of $60/hour.
• Scope Limits: Touch-ups apply strictly to the original booked scope of work and cannot be used to add new cleaning tasks. As noted in Section 4, this guarantee is voided if technicians face active on-site interruptions.

10. Safety & Right to Refuse Service

We prioritize the safety and dignity of our staff. We reserve the right to pause or refuse service if:

• The environment is physically unsafe or hazardous
• Aggressive behavior is exhibited by pets or property occupants
• Excessive clutter completely prevents access to cleaning surfaces
• Severe biohazards, mold, or pests are present
• Essential utilities (water/power) are unavailable
• Technicians face repetitive interruptions that compromise their timeline and workflow

Note: If service must be halted mid-clean due to any of the safety violations above, the deposit remains non-refundable.

11. Photos, Privacy & Governing Law

• Quality Photos: Technicians take internal before-and-after photos solely for quality control, training, and liability protection. Photos are private and will never be used publicly or for marketing without your explicit written consent.
• Data Privacy: Customer information is strictly used for scheduling, internal billing, and company communication. We never sell or share your data.
• Force Majeure: We are not liable for unexpected delays or cancellations caused by events outside our control (severe weather, road closures, regional power outages, or sudden illness). Deposits remain non-refundable, but we will work quickly to reschedule you.
• Jurisdiction: This Agreement is governed by the laws of the State of California.